GDPR Compliance Statement

Last Updated: June 15, 2026

Our Commitment to GDPR

vale-grouse is committed to compliance with the General Data Protection Regulation (GDPR) and UK data protection laws. This statement outlines how we meet our obligations under these regulations.

Data Controller

vale-grouse acts as the data controller for personal information collected through our website and services. We determine the purposes and means of processing your personal data.

Contact: [email protected]
Address: 12 Newhall Street, Birmingham, B3 3EN, United Kingdom

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary to fulfill our service agreement when you book an experience
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and communicating with customers
• Consent: Processing based on your explicit consent, such as accepting cookies or subscribing to communications
• Legal Obligation: Processing required to comply with legal requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You can request access to the personal data we hold about you and receive a copy of this information.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit the processing of your personal data in certain situations.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format, and transmit this data to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by GDPR.

Data Protection Measures

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Staff training on data protection practices

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Booking information is typically retained for seven years for accounting and legal purposes.

International Data Transfers

We primarily store and process data within the United Kingdom and European Economic Area. If data is transferred outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

ICO Contact:
Website: ico.org.uk
Helpline: 0303 123 1113

Changes to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

Contact Us

For questions about GDPR compliance or to exercise your data protection rights, contact us at:

[email protected]
12 Newhall Street, Birmingham, B3 3EN, United Kingdom